551 South Apollo Blvd, Suite 206
Melbourne, FL 32901-1274 USA
Hours: Monday - Friday, 8am - 5pm
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Director- Aftermarket Sales and Service

A Central Florida manufacturer is searching for a visionary leader to manage and grow its Aftermarket Business Unit. The successful candidate will have primary responsibility for developing the Aftermarket business to its full potential. This position will be highly visible and have the full support and commitment to develop the business. The Sr. Director of Aftermarket Parts & Service Sales will report to the CEO and work closely with the VP of Global Sales & Marketing.

Essential Duties and Responsibilities:

Implement Aftermarket sales/service strategies to proactively engage customers with products and services that bring total cost of ownership value to customers and to generate new business revenue.

Proactive pursuit of Preventative Maintenance contracts or system enhancements, accessibility and availability of key parts, monitoring and system control technologies and other value-added service concepts for customer solutions.

Develop business plans, sales forecasts, budgets, and metrics to manage the Aftermarket business unit to achieve desired results.

Communicate with cross-functional teams and department managers to resolve issues, provide status, and achieve objectives.

Manage and build relationships with key customers, maintenance companies, authorized service partners and associated channels to promote company brand and identify Aftermarket sales/service opportunities for generating new business.

Experience in prospecting new customers via online leads, target searches, mass marketing, and other means.

Develop and lead customer surveys and after-action reviews related to customer satisfaction of spare parts, service, and installation performance.

Oversee the creation of presentations, quotations, service level agreements, spare parts kits, and training materials for the Aftermarket group.

Direct the Aftermarket group to ensure effective service, timely quotations (RFP’s), and sales execution through the implementation of processes, procedures, and world-class best practices.

Qualifications:

4-year college degree from an accredited institution.

10+ years’ experience in management of Aftermarket Sales/Service within an equipment manufacturing environment (Material Handling industry a plus).

Proven track record of identifying and pursuing profitable Aftermarket sales activities.

Demonstrated proficiency in building effective outbound sales and marketing strategies.

Ability to drive change and establish operational structure.

Results-oriented and self-motivated with an entrepreneurial mindset; must have a strong work ethic and a self-starter mentality.

Exceptional leadership, business acumen, communication, and presentation skills with a take-charge personality and ability to build, influence, lead and motivate effective teams towards end results.

Prior experience working with/or involvement with acquisitions is a plus.

Salary in the $80 – 100k range, plus commission potential, and benefits package.